Refunds
Last updated: 28 July 2026. This policy covers advisory engagements described on secure-route.digital. It does not cover products, shipping, or software licenses—we do not sell those.
Eligibility
Refunds apply only to fees paid for a written proposal that you accepted. Informational prices on the site are not invoices. Deposits and milestone payments are treated as described in the proposal.
Timeframe
You may request a full refund within seven (7) calendar days of payment if no kickoff session has occurred and we have not started substantive work (path walks, workshops, or data review).
Full and partial refunds
If work has started but no deliverable has been sent, we may offer a partial refund proportional to unused time, minus non-recoverable preparation already performed. Once a final deliverable for a milestone is delivered and accepted (or deemed accepted under the proposal), that milestone fee is non-refundable.
Non-refundable items
Completed workshops, delivered audit reports, taxonomy sheets already handed over, and time already scheduled for office-hour sessions in the current month are non-refundable. Third-party costs you approved in writing (for example, specialised tooling access you asked us to purchase) are non-refundable once incurred.
Cancellation and rescheduling
You may cancel a scheduled session with at least 48 hours’ notice and reschedule once at no charge. Cancellations inside 48 hours, or no-shows, forfeit that session’s allocated time without refund. Monthly Release Measurement Desk fees are billed for the month; unused sessions in a month do not roll over unless agreed in writing.
Work already started and materials
If we have already begun device walkthroughs, interviews, or analysis on materials you provided, fees covering that effort remain due. We do not refund for purchased materials or licenses you obtained yourself for the engagement.
How to request a refund
Email hello@secure-route.digital with your proposal reference, payment date, and reason. We confirm eligibility within five business days.
Processing time and method
Approved refunds are returned via the original payment method within ten (10) business days of approval. Bank processing times may add delay beyond our control.
Exceptions
If we cancel an engagement for reasons other than your breach, you receive a full refund of fees paid for undelivered work. Statutory rights under Korean consumer law that cannot be waived remain available where they apply.
Contact
75-5, Geonamri, Ibang-myeon, Changnyeong-gun, Gyeongsangnam-do, Korea · +82-1-537-4066 · hello@secure-route.digital